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Summary/General Description of Job:

The incumbent is responsible for providing assistance to all logistically supported military, Department of Defense (DOD) and non-DOD civilians and their families with all housing needs at the assigned base. Conducts briefings on housing policies and procedures; updates and maintains available housing lists; and replies to complaints and letters of inquiry.

Essential Duties & Job Functions:

• Contacts individuals or organizations such as landlords and real estate agents by phone and correspondence to obtain listings of rental or for-sale properties and possible future prospects of housing. Maintains liaison with these individuals to keep lists updated.

• Briefs all incoming and outgoing customers on housing policies and process.

• Counsel applicants with regards to availability of housing that will meet the applicant’s needs, including special circumstances, such as, medical or financial hardships and mediating landlord/tenant disputes.

• Provides information regarding community services, i.e. schools, churches, transportation, hospitals, hotel, and job information centers.

• Furnishes information to those interested in home purchase, including locations, owners, agents, price ranges, loans and other related information.

• Maintains daily records of office activities, including number of applicants, number placed, and agents solicited or listed.

• Schedules appointments for housing inspections.

• Conducts housing inspections to ensure policy standards are met, including compliance with nondiscrimination policies.

• Prepares and processes civilian rental leases; may assist with set up of electronic fund transfers.

• Receives, classifies, reconciles, interprets, consolidates, and/or summarizes documents and information utilizing standard office equipment.

• Maintains files and records of documents processed.

• Prepares and compiles reports within prescribed guidelines gathering data from a variety of sources. Interfaces with customers, suppliers, or Company employees outside the immediate work area on a regular basis to give or exchange information.

• Performs other related duties as assigned.

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Accountable For:

• Timely and cost effective performance of duties.

• Harmoniously working with other employees and customers.

• Effectively coordinate a number of projects simultaneously.

• Demonstrated ability to work well under pressure.

• Effective written and oral communication skills.

• Demonstrating initiative and problem-solving skills.

• Contributing to the successful completion of project initiatives.

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KNOWLEDGE, SKILLS, AND ABILITIES:

• High School Diploma or equivalent.

• Knowledge of local real estate fundamentals and practices.

• Minimum three (3) years’ experience in real estate management, property management or military housing or related.

• Must have knowledge of basic organization, functions and performance objective of the Family Housing Program to include military entitlements, disbursements and collections, including civilian rental program.

• Basic computer skills in the use of Microsoft Word, Excel and Power Point.

• Possess and maintain a valid driver’s license with a suitable driving record.

• Ability to successfully pass any background checks and/or drug testing required on the contract.

• U.S. Citizenship.

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Preferred

• Experience with military disbursements and collections, including civilian rental program and the electronic collection of monthly rents and deposits into Government accounts.

• Knowledge of the Enterprise Military Housing (eMH) program.

• Experience with military instructions and policies on pay allowances and entitlements.

• Familiarity of military housing instructions, policies, and desk guides.

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Ace Builders, LLC is an Equal Opportunity Employer.  This position is open to all qualified United States Workers without regard to race, religion, color, national origin, age, sex, and citizenship.

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