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Housing Referral Assistant Lead - Guam Housing (Ace)

Summary/General Description of Job:

The incumbent is responsible for providing assistance to all logistically supported military, Department of Defense (DOD) and non-DOD civilians and their families with all housing needs at the assigned base. Conducts briefings on housing policies and procedures; updates and maintains available housing lists; and replies to complaints.

Essential Duties & Job Functions:

  • Supervise staff upon absence of Family Housing Supervisor to include providing guidance and direction to subordinates.

  • Contacts individuals or organizations such as landlords and real estate agents by phone and correspondence to obtain listings of rental or for-sale properties and possible future prospects of housing. Maintains liaison with these individuals to keep lists updated.

  • Briefs all incoming and outgoing customers on housing policies and process.

  • Counsel applicants with regards to availability of housing that will meet the applicant’s needs, including special circumstances, such as, medical or financial hardships and mediating landlord/tenant disputes.

  • Provides information regarding community services, i.e. schools, churches, transportation, hospitals, hotel, and job information centers.

  • Furnishes information to those interested in home purchase, including locations, owners, agents, price ranges, loans and other related information.

  • Maintains daily records of office activities, including number of applicants, number placed, and agents solicited or listed.

  • Schedules appointments for housing inspections.

  • Conducts housing inspections to ensure policy standards are met, including compliance with nondiscrimination policies.

  • Prepares and processes civilian rental leases; may assist with set up of electronic fund transfers.

  • Receives, classifies, reconciles, interprets, consolidates, and/or summarizes documents and information utilizing standard office equipment.

  • Maintains files and records of documents processed.

  • Prepares and compiles reports within prescribed guidelines gathering data from a variety of sources. Interfaces with customers, suppliers, or Company employees outside the immediate work area on a regular basis to give or exchange information.

  • Performs other related duties as assigned.

Accountable For:

  • Timely and cost effective performance of duties.

  • Harmoniously working with other employees and customers.

  • Effectively coordinate a number of projects simultaneously.

  • Demonstrated ability to work well under pressure.

  • Effective written and oral communication skills.

  • Demonstrating initiative and problem-solving skills.

  • Contributing to the successful completion of project initiatives.

JOB REQUIREMENTS (Education, Experience & Professional Association):


  • High School Diploma or equivalent.

  • Knowledge of local real estate fundamentals and practices.

  • Two (2) year experience in an administrative or clerical position.

  • Basic computer skills in the use of Microsoft Word, Excel and Power Point.

  • Possess and maintain a valid driver’s license with a suitable driving record.

  • Ability to successfully pass any background checks and/or drug testing required on the contract.

  • U.S. Citizenship.


  • Knowledge of the basic organization, functions and performance objectives of the Family Housing Program.

  • Knowledge of military disbursements and collections, including civilian rental program and the electronic collection of monthly rents and deposits into Government accounts.

  • Knowledge of the Enterprise Military Housing (eMH) program.

  • Knowledge of military instructions and policies on pay allowances and entitlements.

  • Knowledge of military housing instructions, policies and desk guides.

Ace Builders, LLC is an Equal Opportunity Employer.  This position is open to all qualified United States Workers without regard to race, religion, color, national origin, age, sex, and citizenship.

Send resume via email by clicking "Contact Us" or mail to 388 South Marine Corps Drive Ste. 400, Tamuning, Guam  96913. We are an equal opportunity employer.

The Core Tech group of companies is built on teams focused on our core areas of expertise. In every industry, whether it be construction, development, property management, finance, energy, or media, we bring the same dedication to excellence and commitment to success for all stakeholders. Key to this success is our ability to maximize the strength of each of our employees with the integral focus of our company to benefit our community.

Join our team of professionals passionate about making life better.
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